Actions may speak louder than words, but words still matter — a lot. People can get easily offended, and if you rush around like most folks, it’s easy to say the wrong thing in the wrong way.

As a public speaking expert, one thing I focus on is teaching good speech manners. There are nine phrases in particular that instantly show appreciation and respect.

If you use any of them every day, you have better etiquette skills than most people:

By Admin

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